Privacy Policy

1. Introduction

LagosPowerQuote ("we," "us," or "our") operates the website lagospowerquote.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable laws.

By using our Service, you consent to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our configurator:

• Contact Information: WhatsApp phone number (E.164 format)
• Property Information: Solution type (backup/solar), property type (home/business), Lagos area/location
• Power Requirements: Power needs, budget preferences, installation timeline
• Verification Data: One-time password (OTP) for phone number verification

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent on pages, configurator step progression
• Device Information: Browser type, device type, IP address, operating system
• Cookies and Tracking: Google Analytics, Google Ads conversion tracking, session identifiers

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To match you with verified solar and backup power installers in Lagos
• Communication: To send quotes, installer contact information, and service updates via WhatsApp
• Verification: To verify your phone number through OTP authentication
• Analytics: To understand user behavior, improve our Service, and optimize the configurator experience
• Marketing: To measure advertising effectiveness through Google Ads conversion tracking (you may opt out)
• Legal Compliance: To comply with applicable Nigerian laws and regulations

4. Information Sharing and Disclosure

4.1 With Installers

We share your contact information and power requirements with verified solar and backup power installers in Lagos who match your needs. These installers will contact you directly via WhatsApp to provide quotes.

4.2 With Service Providers

We share information with trusted third-party service providers:

• Twilio: For WhatsApp messaging and OTP verification
• Google Analytics: For website analytics and user behavior tracking
• Google Ads: For conversion tracking and advertising measurement

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission (HTTPS/SSL)
• Secure database storage with access controls
• Regular security assessments and updates
• Limited employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Lead Data: Retained for up to 2 years for service delivery and follow-up
• Analytics Data: Anonymized and retained for statistical analysis
• Verification Data: OTP codes are deleted immediately after verification

7. Your Rights Under NDPR

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at the details provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for configurator functionality and session management
• Analytics Cookies: Google Analytics to understand user behavior
• Advertising Cookies: Google Ads conversion tracking to measure campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., installer websites, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under NDPR, or have concerns about how we handle your personal data, please contact us:

12. Consent

By using our Service and submitting your information through the configurator, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.